Doubletree By Hilton Windsor, On Hotel

Packed with surprises, Good and Bad

The room was spacious and the beds were comfortable! I also appreciated the friendly staff.

The parking experience was confusing and resulted in an unexpected inconvenience. Breakfast costs were higher than anticipated.

Nice hot breakfast with lots of food, affable staff. Incredible setting, just next door to the Windsor skyline.

stayed in this property for 2 nights and thoroughly enjoyed our choice. the staff was always pleasant, wanted to make our stay really great. the location of the hotel was great and beautiful - relatively near caesars windsor slick casino resort.

Warm cookies at check-in!

We are very happy to see all of the same staff in place since the changeover.

The river

The staffer that checked us in was very distant and rude. Fortunately for you the other staffer with her at the time realised how i was being treated and he tried to compensate. she never told us that we had to use our key card to active the elevators after a specific time. Her directions to the parking was complexand no check for understainding done. We had to come back down and ask someone else. i am a person of color and i wondered if that offended her. we paid our bill like every one else and were in town for a funeral it would have been nice to have encountered a nicer welcome to your hotel. I had been before and was anxious to show my husband.

I loved the bright, contemporary design with charming local accents. The common areas were spacious and cute, providing comfortable seating, made it easy for senior guests to relax and socialize.

More accessible dining options would be appreciated.

Nice and beautiful location in a commercial area, next to numerous restaurant's, the Lake that separates Windsor, and Excellent downtown dining spots. Besides, excellent for visiting Caesars Windsor Casino. Warm breakfasts and great food available.

The staff were friendly and helpful. Great location, right by bus stand so easy transportation to the Detroit game. Room was the best I've been in with comfortable sleep number bed.

Parking was extra cost

Great view of Detroit, but parking fees were unexpected.

television, coffee and tea making equipment in the room and the good bed. a wide range of goodies for breakfast.

The river view was awesome. The Inn was close to downtown shops. A beautiful park was across the street from the hotel.

The restaurant was closed Sunday and Monday. We were there for the Labour Day long weekend). There was a daily charge for parking across the street in a parking garage The coffee shop was closed down (which was located in the hotel lobby). The lounge was closed. I chose this particular hotel because the website said it had a restaurant and a lounge attached.

Minor setback with the breakfast costs. A relaxing experience on my American adventure.

Location

Difficult to answer. The hotel was under renovations which was not the best situation. There was no indication when I booked the rooms (I booked 3 rooms for a family funeral) that the hotel was under renovation. It was not until we checked in and saw the signs posted at the registration desk.

The view of Detroit

I was under the impression it was a 4 star hotel. I would give it a 1. I have travelled around the world and this place rates in the worst 5. The hotel is under major noisy nand dirty renovations of which I was not warned about. You should have known. The bed was very old and gave me a sore back. Pillows must have been 10 years old. The window air conditioner was super noisy so I had trouble sleeping. I believe a fair adjustment would be a 50 percent refund of the base room rate. One of your people should go and try out hotels before selling them as first class properties.. Do you build your business on satisfied customers? William T.